Expert Consultation: time for a complex case

Multiple conditions, senior pets or a problem that has not resolved — a longer review with records, a written plan and clear priorities.

Good for

Good for

  • Complex cases or several conditions at once
  • A long-standing problem that has not responded
  • Senior pet assessment and quality-of-life planning
  • A second opinion before surgery or a major decision
  • Coordinating care with your local veterinarian
Some problems still need an in-person examination or imaging. We will say so clearly rather than guess.
What is included

What you get

  • 45-minute video consultation
  • Pre-review of records, labs and imaging
  • Written plan with priorities and options
  • Coordination notes for your local team
Request Expert Consultation Start AI triage

Or email [email protected], or call +86 138 0608 8500.

Service products

Choose by complexity

Reference prices, confirmed on your booking summary.

Senior Expert Consultation

In-depth assessment for complex cases, including record pre-review and written advice.

Enquire and book

Specialized Disease Expert Consultation

A focused specialist review for one body system, with an item-by-item plan.

Enquire and book
Process

How it works

  1. 1
    Send recordsUpload history, lab results, imaging reports and medication list.
  2. 2
    Expert matchingWe assign a clinician suited to the case.
  3. 3
    Deep review45 minutes on history, findings, options and risk.
  4. 4
    Written planA summary, next steps and a follow-up window.
Timing: Usually within 2–3 working days; urgent cases should use express or emergency care.