Talk to a real person
Tell us what is happening with your pet. We will reply with the right next step, not a generic sales pitch.
Contact details
We are here to help.
For appointment requests, pharmacy questions or help choosing a service, use the channels below.
- Administrative addressSuite 2618, Jianshe Building, No. 362 Xiahe Road, Siming District, Xiamen, Fujian 361000, China
This is not an emergency line. For breathing difficulty, collapse, uncontrolled bleeding, suspected poisoning or inability to urinate, contact a local emergency veterinary hospital now.
Start here
What to include in your message
- Pet species, age, weight and neuter status
- Main concern and how long it has been happening
- Current medicines, supplements and diet
- Relevant photos or short videos
- Your country and time zone
Before you write
Quick answers
How quickly will I hear back?
Email enquiries are usually answered within one business day. Appointment requests include a proposed time window and any preparation steps.
Can I send photos?
Yes. Clear photos of the affected area, the pet's face or a short video of a behaviour can help us route your request. Do not delay urgent care to take photos.
Do you ship medication internationally?
Availability and shipping depend on the destination country and local rules. We confirm options before any payment is requested.